Política de reembolso

📄 RETURN & REFUND POLICY

Amara Boxer
Last updated: 18/02/2026

1. COMPANY INFORMATION

This website is operated by Plutora Limited, registered at:

FLAT 5, 4/F, WON HING BUILDING,
74-78 STANLEY STREET, CENTRAL,
HONG KONG

By placing an order on amaraboxer.com, you agree to the terms outlined in this Return & Refund Policy.

2. GENERAL POLICY

Due to the hygienic nature of our products (underwear), we operate a strict no-return policy.

We do not accept returns or exchanges, except in cases where an issue has been verified and approved by our team.

All decisions regarding refunds, replacements, or credits are made at our sole discretion.

3. NON-RETURNABLE ITEMS

For hygiene and safety reasons, the following items are non-returnable:

Underwear products once opened
Used, worn, or washed items
Items not in their original packaging
Items showing any signs of use

We reserve the right to refuse any return request that does not meet these conditions.

4. DEFECTIVE OR DAMAGED ITEMS

If you receive a defective or damaged product, you must contact us within 24 hours of delivery.

Requests submitted after this period may be rejected.

To submit a claim, you must provide:

Clear photos of the product
Photos of the packaging
Your order number

If the issue is verified, we may, at our sole discretion:

Offer a replacement product
Offer a store credit
Offer a partial refund
Offer a full refund (in exceptional cases only)

We are not obligated to provide a full refund.

5. WRONG SIZE / CHANGE OF MIND

Customers are responsible for selecting the correct size.

We provide sizing guidelines for reference. By placing an order, you acknowledge that:

We do not accept returns due to incorrect size selection
We do not accept returns for change of mind
We do not offer exchanges for personal preference

6. ORDER CANCELLATION

Orders can only be cancelled within 12 hours of purchase.

After this time, orders are automatically processed and cannot be modified or cancelled.

7. SHIPPING POLICY DISCLAIMER

Estimated delivery times are approximately 7–25 business days, depending on the destination.

Delays may occur due to:

Customs clearance
Logistics issues
High demand periods

We are not responsible for shipping delays once the order has been dispatched.

8. DELIVERED PACKAGES

If the tracking information shows that the package has been successfully delivered, we are not responsible for lost or stolen items.

Customers must contact the shipping carrier directly to resolve such issues.

9. REFUNDS

Refunds are issued only when approved by our team.

Where applicable:

Refunds may be issued as store credit
Partial refunds may be granted when appropriate
Full refunds are issued only in exceptional cases

Shipping costs are non-refundable.

We reserve the right to determine the type of refund issued.

10. STORE CREDIT

Store credit may be offered as an alternative resolution.

By accepting store credit, the customer agrees that:

It is non-transferable
It may have an expiration period
It cannot be exchanged for cash

11. CHARGEBACKS & DISPUTES

Before opening a chargeback or dispute, customers must contact us at:

📧 plutoralimited2@outlook.com

We are committed to resolving issues in a fair and reasonable manner.

Opening a dispute without contacting us first may:

Delay the resolution process
Affect the outcome of the case

We reserve the right to provide all relevant evidence to payment providers.

12. LIABILITY DISCLAIMER

We are not responsible for:

Incorrect shipping information provided by the customer
Delays caused by carriers or customs
Lost or stolen packages marked as delivered
Misuse of the product

13. POLICY UPDATES

We reserve the right to update or modify this policy at any time without prior notice.

It is the customer’s responsibility to review this page before making a purchase.

14. CONTACT INFORMATION

For any questions or requests, please contact: